System problem

Learn more about your device with guides, shopping support, and more.

Unexpected Restarts

Confirm whether the issue is related with a specific application. If you are experiencing problems with a single app, uninstall and reinstall that app.

Make sure that your device is up-to-date. If the issue persists, please back up your device and perform a hard reset.

Related articles

I'm experiencing a bootloop issue.

If your device restarts continuously, please try the following 1. Force restart the ...

Read more 
How can I back up my data?

1. In the settings menu, select "System"> "Backup".2. Select "Backup up to Google D...

Read more 
How can I perform a factory reset?

Within the settings menu, select "System" > "Reset." Please note that this will del...

Read more 
Reboot Issue

Reboot issues may be classified as the following,Reboot in standby: The device freezes...

Read more