Device cannot power on
There’s a few steps we can do first:
- Make sure the official charger and cable are working with another device if possible.
- Power cycle the device by holding the Power button for 20 seconds, repeat this 5 times.
- Attempt to start the phone by holding down the Power button along with the Volume down button to start recovery mode and performing a factory reset.
If these do not solve your problem, please follow the steps provided below:
1. Let your phone rest for 12 hours (do not charge)
2. Charge with the official charger and USB cable for 6 hours
3. After 6 hours disconnect then reconnect your device to the charger, a low battery screen should appear
4. Do not attempt to boot device, please allow the device to charge for 1 more hour.
5. After 1 hour, your device should be ready to boot and power on.
- Make sure the official charger and cable are working with another device if possible.
- Power cycle the device by holding the Power button for 20 seconds, repeat this 5 times.
- Attempt to start the phone by holding down the Power button along with the Volume down button to start recovery mode and performing a factory reset.
If these do not solve your problem, please follow the steps provided below:
1. Let your phone rest for 12 hours (do not charge)
2. Charge with the official charger and USB cable for 6 hours
3. After 6 hours disconnect then reconnect your device to the charger, a low battery screen should appear
4. Do not attempt to boot device, please allow the device to charge for 1 more hour.
5. After 1 hour, your device should be ready to boot and power on.