Order & Shipping

What shipping method do you offer?

We offer two delivery options for you to choose at checkout: Standard and Priority. Th...

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When I click “Add To Cart”, the site shows an error. What can I do?

This may happen when the product is in stock while browsing, but the product is out of...

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Why does the item disappear in my cart when I am about to check out?

If the product runs out of stock between adding it to the cart and checking out, that ...

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How is stock reserved?

When you click “Checkout”, the items in your cart will be reserved for you. Please not...

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Why couldn’t I use my address when placing an order?

Please make sure you have chosen the correct region before you place the order. You ca...

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What should I do if I received wrong or missing merchandise?

If you received wrong or missing merchandise please contact our customer support via s...

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How do I cancel my order?

You may contact our customer service via support@global.ztedevices.com cancel your ord...

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Can I modify my invoice?

Please contact our support team at: contact@global.ztedevices.com for any question/pro...

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