Order & Shipping

What should I do if my tracking has not been updated for an extended period of time?

If you notice that your tracking number has not been updated for an extended period of...

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What should I do if my parcel was damaged upon delivery?

If you've noticed damage upon delivery, please ask the courier to make take note. Plea...

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How do I track my order?

After an order has been dispatched, you will receive a Shipment Notification Email tha...

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When will I receive my order?

Delivering and processing times depend on the delivery method available in your region...

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Why is my shipping fee more expensive compared to others?

Exact delivery cost is determined at the time of checkout and is based on operating co...

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Where do you deliver?

We only delivery to the countries listed below: ZTE Europe Store (https://eu.ztedevices...

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Why are shipping fee different in different countries?

The shipping fee is depending on your receipt address. If the delivery address is a re...

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How do I change my shipping method after placing an order?

Unfortunately, once an order is placed you will not be able to change the delivery met...

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